Shipping & Returns

At Beyond The Fetch, we work hard to ensure a smooth and positive shopping experience. Please read our policies carefully below.

General Terms

We reserve the right to update this policy at any time. Updates will be posted on beyondthefetch.com and take effect immediately. By placing an order or using our services, you agree to the current version of this policy.

For after-sales support, please contact us via our Contact Us page.

Order Cancellation

You may request cancellation of your order before it is shipped by contacting us through the Contact Us page.

If we are unable to fulfill your order (e.g., due to stock issues), we will cancel it and issue a full refund.

Note: Certain orders cannot be cancelled once payment is processed (Print-on-Demand/customized items, pre-order inventory, video and photo orders).

Return & Refund Policy

We accept return or refund requests within 15 days of the delivery date. Requests submitted after this period may not qualify for after-sales service.

Change of Mind Returns

We do not automatically accept returns for change of mind. If we accept one, a restocking and repacking fee of up to 35% of the order total may be deducted.

Damaged or Defective Items

If you receive damaged or broken goods, submit a request with clear evidence (photos or videos). If approved, we will provide a prepaid return label within 3 business days. We will process your refund once the return shows as in transit using the provided label.

Refund & Redelivery Timelines

• Approved refunds are processed within 3 business days.
• Redelivery (when possible) begins within 5 business days of approval.

Processing Times & Unshipped Orders

You may request a full refund if your order has not shipped within the estimated processing time shown on the order page.

We will respond to unshipped order refund requests within 3 business days. If we do not process it in that time, the order will be refunded automatically.

Shipped Orders

For orders that have already shipped, we have up to 10 business days to review your return or refund request. If we do not respond within this window, the order will be refunded.

Delivery & Tracking Issues

We will assist with refunds or redelivery for delayed or destroyed packages.

Country-Specific Timelines

• USA: 45 days after departure from our warehouse.
• Brazil: 110 days after departure.
• Packet Liquid Line (all countries): 100 days after departure.

Important Delivery Notes

• If tracking shows “delivered” but you did not receive the package, a non-delivery certificate from your local post office may be required.
• Contact your local post office for issues with unclaimed packages.
• We cannot issue refunds when tracking confirms successful delivery.

Damaged Products

• Severely damaged: Full refund or replacement.
• Partially damaged (beyond minor issues): Partial refund or replacement.
• Fragile items: Refund strongly recommended.

Incorrect, Missing, or Wrong Items

We maintain strict quality control. Wrong items receive full refund or replacement. Send photos for size/color issues to help us resolve faster.

Shipping Method Limitations

Some shipping methods have limited or no tracking. These are listed at checkout. Disputes on these methods will not be accepted if selected.

Force Majeure

We are not responsible for delays or damage caused by events beyond our control (natural disasters, strikes, customs, etc.). We will notify you by email.

How to Submit a Request

1. Contact us via the Contact Us page or email beyondthefetch@gmail.com.
2. Provide clear photos/videos and tracking evidence.
3. Our team will review and respond within the timelines above.

We’re here to help! If you have any questions, feel free to reach out. 

Thank you for shopping at Beyond The Fetch.